Once your order has left our facility, most shipments within the United States will take 3-10 business days to arrive, assuming no carrier delays. If you would like to expedite shipping, you can choose a priority shipping method during checkout for an additional fee—domestic and Canadian orders only.

Orders shipped internationally or to Canada will take about 10-14 business days depending on border processing. We do not have any control over duties and fees charged for international shipments. Customs policies vary, so if you have additional questions, reach out to your local customs office.

Orders are not processed or shipped on weekends, 1 PM PST Friday through Sunday, or federal holidays.

Once your order has shipped, you should receive an email with tracking information. Please allow 24 hours for shipping details to update. If you purchased using ShopPay, you can get updates on your shipping status through the Shop App.

Yes, we stand behind all of our products!

Our products are built to last, but in the rare event that something goes wrong, we're here to help. All Aquor Hydrants and valves come with a limited lifetime warranty and customer support. All other Aquor products and parts are covered by a 5-year limited warranty.

Register your product here go receive warranty benefits and submit a warranty claim here.

If you're not satisfied with your purchase, you can return or exchange your products within 30 days of the delivery date.

Please note, we only accept returns or exchanges purchased directly from Aquor. To initiate a return or exchange please fill out this form.

Once you submit the form, you will receive an RGA# via email from a warehouse representative. You must return the item in its original packaging* with the shipping label and RGA# within 30 days of delivery. You will get your refund or tracking info for the items you're exchanging within 5-7 days of Aquor receiving and inspecting the returned product.

*If, for any reason, the product and/or packaging you are returning is damaged, or any of its parts are missing, Aquor reserves the right to deduct from your refund to reflect the replacement cost for damaged or missing parts.

For more detailed information, please refer here.

Yes! If you are in the plumbing, construction, or design industry, we'd love to chat.

As an Aquor Pro you receive exclusive access to products, trade pricing benefits, and leads. You will also have a dedicated account manager who can assist with install questions and make sourcing products as easy and efficient as possible.

Sign up to join the Aquor Pro Trade Program and receive a discount on all of your orders.